Web Performance: Who cares about customer experience?
"Web Performance: Who cares about customer experience" was a well-received event hosted by MeasureWorks and its partners on November 12 2009. The theme of the event was focused on how web performance affects customer experience, and how customer experience affects online business success.
The keynote presentation was given by Sean Power and Alistair Croll, two well-respected authorities on the subject of web performance and web monitoring. Other supporting presentations were given by Oracle and ING.
Download the full presentations here:
Sean Power & Alistair Croll - What you don't know CAN hurt you
Note: Due to confidentiality restrictions it is not possible to post the presentation given by ING.
Tooling Event 2009
What does performance cost?
This presentation was given by Michel Knops at the Tooling Event 2009. The presentation covers what the cost of slow performance is for large websites such as Google, Yahoo!, and Amazon, and how you can use web performance management to maximize the effectiveness of your online strategy.
Download the presentation here.
WebAnalytics Congress 2009
Theme: Managing based on Customer Experience: Measure, Analyze, Control
Customer experience is increasingly becoming an essential factor in achieving high conversion rates. And not only that: It ensures that customers come back again in the future to make new purchases.
Maximizing conversion rates is no longer just a matter of increasing the number of visitors to your website, but rather combining this with an excellent customer experience. MeasureWorks and Unica have joined together in this session to provide you with practical advice and examples how you, by focusing on customer experience, can maximize your online conversion rates and regain full control over your online services.
Download MeasureWorks' presentation here.